Fiona Thomas is COO at Net Languages an online language school / publishing company based in Barcelona. Her work currently involves strategic planning, operational management and client management. Before managing Net Languages she was the DoS of a conventional language school in Barcelona. She has co-written with Andy Hockley “Managing Education in the Digital Age” (The Round 2014). She is very interested in good management practices and regularly gives talks on management-related issues in the language teaching industry.